FAQs

When is the best time to see icebergs and whales?
Icebergs can normally be seen between mid May and late June, and whales can normally be seen mid June through August. It’s not uncommon to spot either just outside of these time periods. Both can be seen at our Twillingate and St. John’s locations.

Am I guaranteed to see icebergs or whales on the tour?
Iceberg Quest has an extraordinary track record spotting icebergs and whales, and on every departure we make the extra effort to encounter them. Due to the nature of the ocean we cannot guarantee that you will spot an iceberg or whale on a particular departure, but rest assured that Iceberg Quest will give you the best opportunity to see these icons while you visit Newfoundland!

What should I bring on my tour?
We recommend dressing in layers so that you’ll be comfortable regardless of the weather. A good sweater and a waterproof outer layer are highly recommended. Early in the season a hat and a pair of mittens would not go astray. We also recommend bringing a camera (with a secure strap), a comfortable set of non-slip footwear, and a sense of adventure! Our cabins are heated and have ample room to store a back pack with these supplies.

What is the difference between the Twillingate and St. John’s tour offerings?
Twillingate is a picturesque outport community on the north east coast of Newfoundland and Labrador.  An island accessible by highway, it is the perfect image of rural Newfoundland with stages and stores, its own unique culture, and a rugged landscape on the edge of the sea. Twillingate is about a 4.5 hour drive from St. John’s, and 1 hour and 20 minutes from Gander. In the heart of Iceberg Alley, Twillingate experiences world class views of Greenland icebergs in their epic journey from the Arctic Circle.

St. John’s is North America’s oldest city and the capital of Newfoundland and Labrador. It is sophisticated yet retains its “downhome” nature where beautiful unspoiled wilderness is only minutes away from the thriving downtown district. Just minutes walk from major hotels and B&B’s, the St. John’s tour departs from downtown and ventures into the waters where the worlds largest population of humpback whales travel in their journey north.

A visit to St. John’s AND Twillingate makes the perfect Newfoundland vacation. Experience St. John’s, the most colorful city in the world, and Twillingate, iceberg capital of the world. A large percentage of our customers tour with us in both locations.

Should I book in advance?
Iceberg Quest recommends booking in advance to guarantee that space is available on a particular departure. During the summer months, our tours can sell out quickly, and booking in advance will ensure you are on the tour of your choice!

Will my tour be cancelled due to weather?
Iceberg Quest tours leave the dock rain or shine, but we may have to reschedule your tour in the event of high winds. Your safety is Iceberg Quest’s primary priority, and high winds can cause rough seas. Iceberg Quest will make every effort to reschedule your tour to the next possible departure in the event of a cancellation.

When during my stay should I book my tour?
You should book your tour in the first few days of your arrival. This will give you opportunity to reschedule your tour in the event of cancellation due to weather.

What is your cancellation policy?
Iceberg Quest requires 24 hour cancellation notice for any individual bookings. In the event of a cancellation less than 24 hours of your departure time or a “no show” for a confirmed booking, Iceberg Quest will charge the credit card on file for the cost of the booking. In the event you have to cancel your booking, please contact as soon as possible!

What promotions do you currently offer?
Iceberg Quest is proud to partner with fantastic dining and accommodations in both our St. John’s and Twillingate locations.  Check out our 2015 promotions!

 
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